Shipping & Returns
1. Can You Ship To My Country
International free shipping for normal products ; Free of shipping and tax for products stored in warehouse ; Only applicable to buyers in the country in which the warehouse is located. (In very rare remote areas, additional shipping charges may be added.)
Free shipping + Countries Free from Parcel Tax: United States, Japan, Mexico. (Note: Mexican buyers are required to provide a sanitary import license to customs otherwise the sex doll will not be able to enter the country)
Free shipping + Countries Free from Parcel Tax Under Certain Conditions: EU countries, Canada, Australia, New Zealand, Russia, Vietnam, Singapore, Malaysia. (Note: If you choose to have the import parcel tax covered by seller, delivery periods takes double as long. If you pay your own tax, the purchaser will be required to provide proof of purchase and payment amount to your local customs.)
Free shipping + Countries that have Parcel Tax: United Kingdom, Norway.
Free shipping + But require buyer to clear customs: South American countries, India, Indonesia, South Africa, South Korea.
No-sale Areas: Islamic countries in the Middle East, Turkey.
Shipping to Southeast Asian Countries: Air Shipping Double Clearance Tax: Thailand, Cambodia, Vietnam, Myanmar, Singapore, Malaysia. Sea Shipping Double Clearance Tax: Indonesia. (Southeast Asian Countries that cannot be paid by credit card: Since the market in the above-mentioned Southeast Asian countries is regulated by banks in the transaction of adult products, payment by credit card is not supported for the time being. It is recommended to use Paypal for payment. The order status will be changed to Processing after Paypal confirmation by the transaction screenshot you send.)
2. How Long Until I Receive My Order?
We will contact the sex doll manufacturer immediately after receiving your order. Normally speaking, it takes about 5 to 10 days to complete your sex doll order. Once ready, we will deliver it to you through shipping partners (international carriers like FedEx, DHL, UPS, etc.) This usually takes about 2 to 5 days. In total, it usually takes 7 to 15 days from contacting us and placing your order to delivering to your door. Your patience is appreciated as our aim to ensure you doll is produced with the utmost care.
During the delivery process, we will carefully pack your doll using a box without any description of content placed on the outside. No third person will know what’s inside in the box, ensuring maximum privacy of our customers.
3. Can I cancel a placed order?
Yes, you can. The following rates for cancellation and restocking fees apply based on when you notify us of this request:
Cancellation requests within 8 hours are entitled to a full refund.
Cancellation requests after 8 hours, please be sure to contact with online customer service. If the product has been produced or shipped, the refund is subject to production and transportation fees. If the product has not been produced or shipped, you are entitled to a full refund.
If you receive the product and find quality problems or damage caused by shipping etc., you may the apply for cashback compensation or a full refund and return, depending on the severity of the problem.
Refunds are returned via the original payment method.
For example, if you paid by credit card, the amount will be returned directly to that card. The same applies to all other payment methods.
Please note: Credit cards charge a transaction fee for every purchase. You will have to contact your credit card company to obtain a refund for the transaction fee. For return or refund, please contact us by email.
Customer satisfaction is the first goal of our service.